Acceptable Use Policy

WarpWare XEO by WarpWare

Effective Date: May 10, 2026 Last Updated: May 10, 2026

Purpose

This Acceptable Use Policy outlines prohibited conduct when using WarpWare XEO. Violations may result in account suspension or termination.

Important: As a Shopify app user, you must also comply with:

Prohibited Activities

1. Illegal Activities

You may not use the App for any unlawful purpose including:

  • Copyright infringement or trademark violations
  • Illegal distribution of goods or services
  • Fraud or deceptive practices
  • Money laundering or identity theft
  • Selling prohibited products (per Shopify’s AUP)
  • Violating Shopify’s Prohibited Businesses list
  • Using the App to circumvent Shopify’s policies
  • Any activity prohibited by applicable law

2. Security Violations

You may not:

  • Circumvent, disable, or interfere with security features
  • Attempt to reverse engineer the App
  • Access or tamper with areas not intended for you
  • Interfere with service to any user, host, or network
  • Distribute malware, viruses, or harmful code
  • Conduct denial-of-service attacks
  • Access Shopify data beyond authorized API scopes
  • Share API credentials or tokens
  • Exceed Shopify API rate limits intentionally

3. Data Misuse

You may not:

  • Access or use another user’s account without authorization
  • Share login credentials or account access
  • Use automated systems to scrape or extract data without permission
  • Violate privacy laws (GDPR, CCPA, etc.)
  • Use AI-generated content to mislead customers
  • Create fraudulent product descriptions

4. Abusive Behavior

You may not:

  • Harass, threaten, or intimidate others
  • Impersonate another person or entity
  • Send spam or unsolicited communications
  • Manipulate Shopify App Store reviews
  • Abuse Shopify support channels

5. Service Disruption

You may not:

  • Interfere with or disrupt the App or servers
  • Place unreasonable burden on infrastructure
  • Use automated systems to overload the App
  • Install/uninstall the App repeatedly to abuse systems
  • Create excessive support tickets to disrupt operations
  • Overload Shopify’s API with excessive requests

6. Prohibited Content

You may not generate or publish content that:

  • Violates intellectual property rights
  • Contains false, misleading, or deceptive product information
  • Promotes violence or illegal activities
  • Contains sexually explicit material (unless appropriate for your business)
  • Violates third-party privacy rights
  • Is counterfeit or unauthorized replicas
  • Contains malware or malicious code

7. AI Content Misuse

Specifically for AI-generated descriptions, you may not:

  • Publish AI-generated content without review
  • Use AI to generate deceptive or fraudulent product descriptions
  • Generate content that violates advertising laws
  • Use AI to create misleading claims about products
  • Generate content that infringes on trademarks or copyrights
  • Use the App to automate spam or misleading content creation

8. Shopify API Restrictions

You may not:

  • Request API scopes beyond what the App requires
  • Use API data for purposes not disclosed during installation
  • Build competing services using Shopify’s API
  • Resell or redistribute Shopify data
  • Share API credentials or tokens

Enforcement

Actions We May Take

Depending on violation severity:

Warning and remediation:

  • Written warning
  • Request immediate corrective action
  • Monitoring for compliance

Service restrictions:

  • Temporarily suspend account access
  • Limit certain features
  • Require additional verification

Account termination:

  • Permanently terminate account
  • Remove access to prohibited content
  • Report violations to Shopify
  • Report violations to law enforcement
  • Pursue legal action and damages

Shopify reporting:

  • Violations of Shopify policies will be reported to Shopify
  • Shopify may take independent action against your store

Appeals

If your account is suspended or terminated:

  • We’ll notify you via email with specific reasons
  • You may appeal by contacting legal@warpwareworks.com
  • Provide explanation and evidence in your appeal
  • We’ll review appeals within 5 business days
  • Decision after review is final
  • Certain violations (fraud, security) are not appealable

Reporting Violations

If you become aware of policy violations:

Email: legal@warpwareworks.com with:

  • Description of prohibited conduct
  • Evidence (screenshots, URLs, timestamps)
  • Impact on you or others

Response time: Within 2 business days

Compliance with Laws

You are responsible for complying with:

  • Local, state, and federal laws in your jurisdiction
  • Data protection regulations (GDPR, CCPA, etc.)
  • Consumer protection laws
  • Advertising laws and FTC regulations
  • Industry-specific regulations
  • Tax laws and reporting requirements

Shopify-Specific Requirements

As a Shopify merchant using this App, you must:

  • Maintain accurate privacy policy disclosing App usage
  • Obtain necessary customer consents
  • Comply with Shopify’s Terms of Service
  • Comply with Shopify’s Acceptable Use Policy
  • Review all AI-generated content before publishing

AI-Generated Content Responsibilities

When using AI-generated product descriptions:

You must:

  • Review all AI-generated content before publishing
  • Ensure descriptions are accurate and truthful
  • Comply with FTC advertising guidelines
  • Ensure content doesn’t infringe third-party rights
  • Take responsibility for all published content

You must not:

  • Publish AI content without human review
  • Use AI to generate false or misleading claims
  • Generate deceptive product descriptions
  • Create content that violates consumer protection laws

Remember: You are legally responsible for all content published on your store, including AI-generated descriptions.

Updates to This Policy

We may update this policy to reflect:

  • Changes in applicable laws
  • Changes in Shopify requirements
  • Changes in App functionality
  • User feedback and best practices

Notification:

  • Material changes: 30 days email notice
  • Minor changes: Posted on website
  • Continued use after notice constitutes acceptance

Contact

Email: legal@warpwareworks.com Website: https://warpwareworks.com Response time: Within 2 business days

For Shopify platform issues: Contact Shopify Support through your Shopify admin

Our Commitment

We built WarpWare XEO to help merchants succeed. These policies exist to:

  • Protect all users and maintain a safe service
  • Comply with legal requirements and Shopify policies
  • Ensure fair resource usage for all users
  • Maintain the integrity of the Shopify ecosystem

If you have questions about whether something is allowed, please ask before proceeding.

Version: 1.0 Effective: May 10, 2026 Last Updated: May 10, 2026 Contact: legal@warpwareworks.com